All paid and undelivered order are not entitled to refund, order is eligible for deferred delivery only if the request is being received 7 working days in advance.

Otherwise, customers need to pick up their flowers on the previously agreed delivery / pick up date. Orders could be postponed up to 3 months of the preciously advised delivery date if fully paid.

Due to the current outbreak of the coronavirus, we are offering contingent measures of delivery services, no additional fee will be charged for the change of delivery location within Hong Kong Island and Kowloon Peninsula.