Customer Notice
How to Order

You can place your order with us:
By telephone: 2511 5877, 2904 0211
By fax: 2598 5877, 2882 9070
By Internet Website:
E-mail address:
Address: G/F, Shop 22B, 13-15 Hoi Kwong Street, quarry Bay, Hong Kong

Order Confirmation
All orders placed by fax, internet or e-mail must be confirmed by a Cheers Customer Service Staff by telephone. Please give us at least 1 day notice if possible for internet or e-mail orders. For same day or urgent orders placed by fax, internet or e-mail, please call us by phone if you do not receive a telephone or e-mail confirmation from us within 1 hour if the order is sent during our opening hours.

Important To Note
For all orders for delivery or pick up, once the payment is made, it cannot be cancelled and it is non-refundable. Cancellation could only be made 7 days in advance, the sum of payment can be reserved for future use valid for a period of 2 months. All orders for am pick up would be available at 11:00am and pm pick up will be 2:00pm unless specified time accompanied with surcharge paid.

Refund Policy
In case of refund, Cheers will only refund to customer per their original method of payment, eg. if customer paid by credit card, refund needs to be made by the same credit card, via the same payment device.

Business Hours

We are open 6 days a week as follows:
8:30 am - 8:00 pm Mondays to Saturdays
Off - Sundays and Public Holidays

Payment Methods
Personal Orders
All personal orders must prepaid by credit card. You can pay for your telephone/fax orders with Visa, Mastercard or American Express card. 

You can also deposit cash or cheque into our bank current accounts at Bank of China 012-787-000-38327 (Cheers Floral & Gift Services) at least 2 business days prior to the delivery date. A copy of the Deposit Slip must be sent by fax to us at 2882 9070 clearly marked with the Sender's name and delivery date.

Corporate Accounts
For orders sent out under a company name, we can only accept payment by cheque drawn on a Company account upon the completion of a Corporate Account Opening Form available on this website. All invoices are due within 7 days after presentation of invoice.

In the event of Cancellation, cancellation has to be made no less than
96 hours- 4 working days in advance before the delivery and a handling fee of 50% per the total value of the order should be payable to Cheers floral & Gift Services from the sender or the person who confirmed the order with our Company. For orders which is requested to be postponed to a later date, the 50% levy has to be imposed if the notice is made to Cheers less than 96 hours-4 working days. Also, please note that the postponement should not exceed 30 days or else it will be taken as cancellation.

Residential Deliveries
Deliveries to residential addresses are usually made from 4 pm to 7pm unless otherwise specified. It is very important that you provide us with the contact telephone number of the recipient so we can contact him/her in case of incomplete or incorrect delivery details.
Delivery Cut-off Time
Orders placed at least 24 hours before for deliveries to Hong Kong Island and Kowloon Peninsula are normally delivered before 1:00 pm. Deliveries to the New Territories will normally be made before 4:00 pm.

Delivery prices list
Delivery Destinations
Delivery Charge
Hong Kong
North Point / Quarry Bay
Tai Koo Shing / Sai Wan Ho
Sheung Wan / Central / Admiralty / Wan Chai / Causeway Bay / Happy Valley Peak / Shau Kei Wan / Chai Wan / Siu Sai Wan
Mid-Levels / The Peak / Sai Ying Pun / Kennedy Town / Pok Fu Lam /
Aberdeen / Wong Chuk Hang / Ap Lei Chau
Deep Water Bay / Repulse Bay / South Bay / Tai Tam / Stanley / Red Hill Peninsula / Shek O
Tsim Sha Tsui / Lam Tin / Kwun Tong / Ngau Tau Kok
Hung Hom / To Kwa Wan / Kowloon City / Choi Hung / Kowloon Tong / Mongkok / Sham Shui Po / Lai Chi Kok / Ho Man Tin / Mei Foo
Kwai Chung
New Territories
Tseung Kwan O / Tsuen Wan / Tsing Yi / Tai Wai / Shatin / Ma On Shan / University
Tai Po / Fanling / Sheung Shui
Yuen Long / Sham Tseng / Tuen Mun
Chek Lap Kok